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Terms of Service

毛孩有話說

Last Updated: 6 July 2026

These Terms of Service (the “Terms”) form a binding agreement between you and OMU LABS LIMITED, a company incorporated in Hong Kong (“OMU Labs”, “we”, “us”, “our”), and govern your access to and use of the 毛孩有話說 iOS application (the “App”) and any related websites, services and features (collectively, the “Service”).

By downloading, installing, signing in to, or otherwise using the App, you confirm that you have read, understood and agreed to these Terms and our Privacy Policy. If you do not agree, please do not use the App.

1. The App

毛孩有話說 is an entertainment-oriented iOS application that uses artificial intelligence (“AI”) to imagine and generate written “inner voice”, daily diary entries, personality analyses and indices (e.g. happiness, food, playfulness, curiosity) for a user’s pet, based on a photo you upload and information you provide about the pet (name, species, breed, age, gender, personality tags).

All content generated by 毛孩有話說 is fictional, AI-imagined and for entertainment and personal-memento purposes only. It does not represent the actual thoughts, feelings, health, behaviour or veterinary status of any animal, and must not be relied upon as veterinary, medical, behavioural, nutritional, training or any other professional advice.

2. Eligibility & Accounts

You must be at least 13 years old (or the minimum digital-consent age in your jurisdiction, if higher) to use the App. If you are under the age of majority where you live, you confirm that a parent or legal guardian has reviewed and agreed to these Terms on your behalf.

2.1 Sign-in

Limited features may be available without an account. Full features — including saving readings, history sync, PDF generation, optional credit-pack purchases and promo-code redemption — require sign-in via email/password, Apple Sign In or Google Sign-In. You agree to provide accurate information, keep your credentials confidential, and notify us promptly at email@omulabs.co if you suspect unauthorised access.

2.2 Account suspension

We may suspend, restrict or terminate your account at any time, with or without notice, if we reasonably believe you have breached these Terms, abused the Service, or created risk for OMU Labs, other users or any third party (including any animal).

3. License

Subject to your compliance with these Terms, OMU Labs grants you a limited, non-exclusive, non-transferable, revocable licence to download and use the App on Apple-branded devices you own or control, solely for your personal, non-commercial use. You may not:

  • sell, sublicense, rent, lease, distribute or transfer the App or any part of it;
  • reverse engineer, decompile, disassemble or attempt to derive the source code;
  • modify, adapt or create derivative works of the App;
  • remove or obscure any proprietary notices;
  • use the App to develop a competing product or service;
  • use the App in violation of any applicable law or third-party right.

4. Photos & User Content

“User Content” means all photos, pet names, breeds, ages, personality tags, notes, text, generated PDFs and other data you upload, submit, save or otherwise make available through the App. You retain ownership of your User Content.

You grant OMU Labs a worldwide, non-exclusive, royalty-free licence to host, store, transmit, process, display and otherwise use your User Content solely to operate, secure, maintain and provide the Service to you (including AI generation, indexing your history, generating PDF reports and syncing across your own devices). This licence terminates when you delete the relevant User Content or your account, except where retention is required by law.

You represent and warrant that:

  • you are the owner of, or have all necessary rights and permissions to upload, the photos and other User Content you submit;
  • the User Content does not infringe any third-party right (including privacy, publicity, copyright, trademark or contract) and does not contain content of any identifiable person other than yourself;
  • the photo primarily depicts an animal that you own or are authorised to upload images of.

4.1 Prohibited content

You must not upload, submit or generate any User Content that:

  • contains nudity, sexual content, gore, or violence against any animal or person;
  • depicts, glorifies or encourages cruelty to animals or any illegal activity;
  • contains hate speech, harassment, bullying or threats;
  • contains personally identifying information about other people without consent;
  • is uploaded for any purpose other than reading your own (or your household’s) pet — e.g. impersonation, surveillance, scraping, or to mislead the AI;
  • contains malware, viruses or content designed to disrupt the Service.

We may use automated systems and/or human review to detect and remove violating User Content, and may suspend or ban any account responsible without prior notice.

5. AI-Generated Content Disclaimer

毛孩有話說 uses third-party AI language and vision models to generate inner-voice text, personality narratives, indices and small-secret diary entries from your uploaded photo and pet profile. AI output is creative, probabilistic and may be inaccurate, misleading, inconsistent or offensive. You acknowledge that:

  • all generated content is fictional and intended purely as entertainment and a digital memento;
  • indices such as “happiness”, “foodie”, “love-for-owner” or “curiosity” are imagined numerical decorations and do not measure anything real about your pet;
  • you must not rely on any output for veterinary, medical, behavioural, training, nutritional, legal, insurance or financial decisions;
  • for any concern about your pet’s health or welfare, please consult a licensed veterinarian.

6. Reading Credits, In-App Purchases & Promo Codes

6.1 How credits work

The App uses a server-managed reading credit system. Each credit allows one complete AI pet reading, including any re-generation of that reading within the same session. Credits are non-transferable, have no cash value, and cannot be exchanged for money or other goods.

New users may receive a one-time welcome allocation of free credits (currently five (5) credits) when they first create an account, subject to eligibility checks (including device-based anti-abuse limits). Welcome credits are granted at our discretion and may be changed or discontinued.

Your credit balance is stored on your registered account and displayed in the App. Credits remain on your account until used, unless forfeited under these Terms (for example, upon account deletion or termination).

When your balance reaches zero, you may purchase additional credits (Section 6.2) or redeem a valid promo code (Section 6.3), or wait for any future promotional offers we may run.

We may adjust welcome allocations, pricing, pack sizes or credit consumption rules with reasonable notice where required by law or the Apple App Store.

6.2 Consumable in-app purchases (credit packs)

Optional Consumable in-app purchases are available through the Apple App Store. These are one-time purchases, not subscriptions. Available packs and prices are shown in the App before you confirm payment (currently packs of 12, 32 and 128 reading credits; prices set by Apple in your local currency).

  • All payments are processed exclusively by Apple and are subject to Apple Media Services Terms.
  • Credits are added to the Apple ID account holder’s registered App account after Apple payment and server-side verification. They cannot be moved to another account.
  • Refunds (if any) are handled solely by Apple under Apple’s refund policy. OMU Labs cannot directly issue App Store refunds or restore forfeited credits outside Apple’s processes.
  • If a transaction is already recorded on our servers, duplicate credit grants will not be applied.
  • We do not guarantee uninterrupted availability of any pack or price tier.

6.3 Promo codes

From time to time we may offer promotional codes that add reading credits when redeemed in the App (Settings → Enter Promo Code). Promo codes:

  • require a signed-in account;
  • may be subject to an expiry date, a maximum number of total redemptions across all users, or deactivation at any time;
  • may be redeemed once per user per code;
  • are invalid if expired, deactivated, exhausted, or entered incorrectly;
  • may be rate-limited (for example, too many failed attempts in a short period).

Promo codes have no cash value, are not transferable, and cannot be sold or exchanged. We may refuse or revoke promo benefits if we reasonably believe of abuse or fraud.

6.4 No subscription

As of the Last Updated date above, the App does not offer auto-renewing subscriptions for reading credits. If we introduce subscriptions in the future, we will update these Terms and disclose terms in the App before purchase.

7. Acceptable Use

You agree not to:

  • use the App in any way that violates applicable law or these Terms;
  • attempt to gain unauthorised access to the App, other users’ accounts or our systems;
  • use bots, scrapers, automated scripts or any non-human means to interact with the Service;
  • attempt to extract, copy or re-publish AI prompts, model outputs at scale, or proprietary system text;
  • use the Service to generate content about identifiable people, public figures, or any animal you are not authorised to upload;
  • resell or commercialise generated content in a way that misleads end-users;
  • interfere with or disrupt the integrity, performance or security of the Service.

8. Intellectual Property

The App, including all software, design, trademarks (“毛孩有話說”, the OMU Labs logo), graphics, copy, prompts, AI orchestration logic and the look-and-feel, is owned by OMU LABS LIMITED and protected by copyright, trademark and other intellectual property laws. Except for the limited licence in Section 3, no rights are granted to you.

AI-generated text and images about your own pet (the “Output”) are made available to you for your personal, non-commercial use. To the extent we have any rights in the Output, we grant you a non-exclusive licence to keep, print, share with friends and family, and otherwise use it for personal mementos. We reserve the right to use anonymised, aggregated patterns of Output (without any user identifiers) to improve the Service.

9. Third-Party Services

The App uses third-party cloud infrastructure for authentication, database, file storage, and third-party AI model providers for image and text generation. These sub-processors and their roles are listed in our Privacy Policy. Your use of features that depend on these services is also subject to those parties’ own terms. We are not responsible for the availability, content or practices of third-party services.

10. Disclaimer of Warranties

The App and the Service are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, express or implied. To the maximum extent permitted by applicable law, OMU Labs disclaims all warranties including merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that the Service will be uninterrupted, timely, secure or error-free, that AI output will be accurate or appropriate, or that defects will be corrected.

11. Limitation of Liability

To the maximum extent permitted by applicable law, OMU LABS LIMITED, its officers, employees and agents shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, or for any loss of profits, revenue, data, goodwill or other intangible losses arising out of or relating to your use of, or inability to use, the Service — even if we have been advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to the Service shall not exceed the greater of (a) the amount you paid to us for the Service in the three (3) months preceding the event giving rise to the claim, or (b) US$50.

12. Indemnification

You agree to defend, indemnify and hold harmless OMU Labs and its affiliates, officers, employees and agents from and against any claim, damages, liability, cost and expense (including reasonable legal fees) arising out of or related to: (a) your User Content; (b) your breach of these Terms; (c) your violation of any applicable law or third-party right; or (d) your misuse of the Service.

13. Termination

You may stop using the App at any time and delete your account from within the App or by emailing email@omulabs.co. We may suspend or terminate your access immediately and without notice if you breach these Terms or if termination is required to comply with law or to protect users, animals or the Service. Sections 4 (your representations), 5, 8, 10, 11, 12, 14, 15 and 16 survive termination.

Account deletion and forfeiture of credits. If you delete your account from within the App or by contacting us, your account and associated data (including your reading history, pet profiles, uploaded photos and any unused reading credits) will be permanently deleted and cannot be recovered. Unused credits are forfeited without refund or compensation, except where required by applicable law or Apple’s refund policies for a recent App Store purchase. Deleting your account does not automatically entitle you to an Apple refund for prior in-app purchases.

Suspension or termination by us. If we suspend or terminate your account under Section 2.2 or Section 13, any unused credits may be forfeited without refund, to the maximum extent permitted by law.

14. Changes to the Terms

We may update these Terms from time to time to reflect changes in the App, applicable law or our business. We will update the “Last Updated” date and, for material changes, we will notify you through the App or by email. Continued use of the Service after the new Terms take effect constitutes your acceptance of those changes.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict of laws principles. Any dispute, controversy or claim arising out of or relating to these Terms — including the validity, interpretation, breach or termination thereof — shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under its administered arbitration rules in force when the notice of arbitration is submitted. The seat of arbitration shall be Hong Kong. The arbitration shall be conducted in English by a sole arbitrator. Nothing in this section prevents either party from seeking interim or injunctive relief from a court of competent jurisdiction.

16. Apple App Store — EULA Appendix

The following provisions apply to the App as distributed through the Apple App Store and are required by Apple’s Schedule to the Apple Developer Program License Agreement. In the event of any conflict between this Section 16 and the other parts of these Terms, this Section 16 shall prevail solely with respect to your use of the App from the Apple App Store.

  1. Acknowledgement. These Terms are concluded between you and OMU LABS LIMITED only, and not with Apple Inc. (“Apple”). OMU Labs, not Apple, is solely responsible for the App and its content.
  2. Scope of Licence. The licence granted to you for the App is limited to a non-transferable licence to use the App on any Apple-branded products that you own or control and as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.
  3. Maintenance and Support. OMU Labs is solely responsible for providing any maintenance and support services with respect to the App. Apple has no obligation whatsoever to furnish any maintenance and support services.
  4. Warranty. OMU Labs is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App.
  5. Product Claims. OMU Labs, not Apple, is responsible for addressing any claims relating to the App or your use of it, including (i) product liability claims, (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (iii) claims arising under consumer protection, privacy or similar legislation.
  6. Intellectual Property Rights. In the event of any third-party claim that the App or your possession and use of it infringes that third party’s intellectual property rights, OMU Labs, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such claim.
  7. Legal Compliance. You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
  8. Developer Contact. For any questions, complaints or claims with respect to the App, you may contact OMU Labs at email@omulabs.co.
  9. Third-Party Terms of Agreement. You must comply with applicable third-party terms of agreement when using the App.
  10. Third-Party Beneficiary. You and OMU Labs acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

17. Contact

If you have any questions about these Terms, please contact us at:

OMU LABS LIMITED
Hong Kong
email@omulabs.co